Frequently Asked Questions

If your question is not answered below, please contact us for assistance!

When can I expect my order to arrive?

  • Order processing and delivery time may vary, but most orders are delivered in 7-10 days. We ship all of our orders from our US based distribution center!  

My wedding is very soon! Can my order be expedited? 

  • Please contact us with the item(s) and your desired delivery date. We would love to help! 

I ordered 2 (or more) items, but only one was delivered! Where's the rest of my order?

  • Multiple items may be shipped separately.  Please contact us for assistance!

Where do the products ship from?

  • Our Elegant Wedding is a US based company, and we proudly ship everything from our own distribution center!  Our US customers never need to worry about surprise US Customs charges or unexpectedly long processing & transit times.

How can I track my order?

  • We will email your order tracking number(s) upon shipment. Please note that it make take 24-72 hours for the carrier's website to show package status. 

How quickly will my items ship?

  • Most products ship within 2 days.  An email containing tracking information will be sent upon shipment.

How are the products packaged?

  • Each item is packaged separately in a white organza pouch. Chain bracelets, necklaces and earrings are on a card inside the white organza pouch.  PLEASE NOTE: Products ordered during our $2.00 sale will not include organza pouches.