Frequently Asked Questions
If your question is not answered below, please contact us for assistance!
When can I expect my order to arrive?
- Order processing and delivery time may vary, but most orders are delivered in 7-10 days. We ship all of our orders from our US based distribution center!
My wedding is very soon! Can my order be expedited?
- Please contact us with the item(s) and your desired delivery date. We would love to help!
I ordered 2 (or more) items, but only one was delivered! Where's the rest of my order?
- Multiple items may be shipped separately. Please contact us for assistance!
Where do the products ship from?
- Our Elegant Wedding is a US based company, and we proudly ship everything from our own distribution center! Our US customers never need to worry about surprise US Customs charges or unexpectedly long processing & transit times.
How can I track my order?
- We will email your order tracking number(s) upon shipment. Please note that it make take 24-72 hours for the carrier's website to show package status.
How quickly will my items ship?
- Most products ship within 2 days. An email containing tracking information will be sent upon shipment.
How are the products packaged?
- Each item is packaged separately in a white organza pouch. Chain bracelets, necklaces and earrings are on a card inside the white organza pouch. PLEASE NOTE: Products ordered during our $2.00 sale will not include organza pouches.